FAQ

Dress Code Policy

Yes, smart casual dress code applies for dinner,  for men and women.  No sports wear, no swimwear, no flip flops.

Rooms & Amenities

Yes, a hairdryer is provided in the room.

Yes, we provide an electric kettle in the room.

Yes, all wardrobes are supplied with a certain number of coat hangers.

Yes, all rooms are equipped with a safe free of charge.

No, we do not provide an iron but we do provide you with an iron service with extra charge.

Yes, we provide a laundry service with extra charge.

Yes, we provide shampoo and shower gel in addition to other bathroom supplies.

We also provide soap, conditioner, shower cap and a vanity kit.

Yes, all rooms offer a mini fridge but not a mini bar.

No, your fridge will be equipped with bottled water upon your arrival but will not be replenished thereafter.

At the bar. Bottled water is part of the all inclusive.

The linen is changed three times per week.

Yes, please contact the Reception for more information.

Yes, room service is chargeable.

Beach & Pool

Yes, the hotel provides you with beach / pool towels free of charge.

You can change your towels daily/once per day at the towel room, Courtesy Room or at the gym.

Yes, you are supplied with beach towels in addition to your bath towels.

Pools

No, outdoor pools are not heated.

The pools have fresh water with chlorine and are maintained on a daily basis.

Yes, inflatables are allowed in all pools.

Yes, there is a pump next to the mini market.

Beach Sunbeds & Facilities

No, the sunbeds and umbrellas are free of charge for our guests.

You can book at the Reception before going to the beach and subject to availability.

The cost depends upon the size of the Gazebo and the season. For more information please contact the Reception.

No, there are no toilet facilities on the beach.

The nearest bathroom is a few meters from the beach next to the main pool.

Yes, there is a beach bar.

It provides soft drinks, beers and a large selection of international and local wines and spirits (selected house brands).

Waterslides

Yes, there are restrictions on the adult slides. Children must be over 10 yrs of age or at least 120 cm of height.

Yes, they are enforced.

Allergies & Special Requirements

Yes, we do cater and provide for a gluten free diet.

Yes, we also have all the necessary knowledge and take all provisions to cater for people with Celiac disease.

You can send an email to allergies@bluelagoongroup.com and also inform Guest Relations upon your arrival.

It is always advised to inform us prior to your arrival.

Yes, we do and please feel free to inform us of your allergy at allergies@bluelagoongroup.com

Check in & Check Out

Yes, we do offer late check out subject to availability.

That would depend upon room type and the season. Please contact the Reception a day prior to your departure in order to check the availability.

At any time during your stay with us. It is always best to inform us in advance.

We offer cold sandwiches until midnight and some fruit is offered in the room.

No we do not offer welcome drink upon arrival but you can enjoy our refreshments at the Shake & mix bar until 01:00 (all in until midnight)

This is 4 Euros per room per night and payable upon arrival to the reception.

Upgrades

Yes, we do offer room upgrades with additional charge and subject to availability.

You can upgrade upon arrival subject to availability and against charge.

Wifi

Yes, we provide Wi-Fi in all areas of the hotel and in the rooms.

The Wi-Fi is free of charge for all guests of the hotel.

The internet speed is 150MB and the signal is good.

Care for Infants & Babies

Yes, we automatically provide a baby cot in the room for all reservations with a child under 2 years of age.

Upon your request we can arrange this for children over 2 years of age. Please email info@bluelagoonvillage.gr

Yes, the hotel can provide you with a sterilizer & bottle warmer station upon availability and with charge. A deposit is required.

Yes, the mini market provides both regular diapers as well as swimmpants with charge.

At the buffet you can find boiled or steamed vegetable puree. For any other requests please contact our restaurant staff. Also, you can find baby food at the hotel mini market.

Restaurants Reservations

Yes, advance reservation is required for all alternative dining venues, except for the Aegean Restaurant.

You can make your reservation online by using the exclusive app or at the Guest Relation desk next to the Main Bar, one floor down from the reception. We recommend you book 2 days in advance. The GR desk is open daily from 10:00 – 15:00.

There is a restriction of one reservation per week for the themed restaurants.

Yes, you can book in all restaurants.

Hotel Amenities

Yes, there is an ATM in the main lobby of the hotel.

You can exchange your currency at the Reception.

Yes, there are two boutiques in the hotel.

Yes, there is a mini market in the hotel.

Facilities For the Disabled

We offer a limited number of adapted rooms with adapted bathroom. These are always upon request. Please contact our reservations department at reservations@bluelagoonvillage.gr

The hotel area has access to all facilities except for the beach and pools. Please note that the hotel is built on a slope and therefore has uneven levels of landscape.Also, the entry to the pool is made possible only through steps and ladders.

Low Season & Weather Conditions

During the beginning and the end of the season it could be that some of the facilities are closed due to low occupancy. Nevertheless, their services are offered in other facilities of the hotel.

All facilities are open weather permitted.

Sports Facilities

Yes, we provide tennis rackets with a deposit.

Yes, we provide table tennis rackets with a deposit. 

Various

No, the hotel does not arrange excursions. Please contact your holiday representative for more information.

Pets are not allowed in the hotel.