FAQ

Dress Code Policy

Yes, smart casual dress code applies for dinner,  for men and women.  No sports wear, no swimwear, no flip flops.

Rooms & Amenities

Yes, a hairdryer is provided in the room.

Yes, we provide an electric kettle in the room.

Yes, all wardrobes are supplied with a certain number of coat hangers.

Yes, all rooms are equipped with a safe free of charge.

No, we do not provide an iron but we do provide you with an iron service with extra charge.

Yes, we provide a laundry service with extra charge.

There is a list and a laundry bag in the wardrobe and guests can put their laundry in the bag, fill in the form and leave it on the bed. Guests can call reception when it is ready and housekeeping will collect it. Once it is ready the laundry is sent back to the room. For regular service laundry will be returned the following afternoon. If the guests need same day service, this can be at an extra 50% charge in the final amount.

Yes, we provide shampoo and shower gel in addition to other bathroom supplies.

We also provide soap, conditioner, shower cap and a vanity kit.

Yes, all rooms offer a mini fridge but not a mini bar.

No, your fridge will be equipped with bottled water upon your arrival but will not be replenished thereafter.

Bottled water is part of the all inclusive and you may find them in all the bars.

You may also buy bottled water in the mini market.

The linen is changed three times per week.

Yes, please contact the Reception for more information.

Yes, room service is chargeable.

For the A/c to work, all the doors and windows have to be closed. If it is not working, please call Reception and we will send a member of staff to help you out.

Beach & Pool

During check in guests are given towel cards free of charge, one for each person in the room. Towels can be changed once per day at the Courtesy room and at the Gym. Guests have to bring the towel cards back on check-out or else they will be charged.

Yes, you are supplied with beach towels in addition to your bath towels.

No, outdoor pools are not heated.

Aqualand

Adult Slides: Must be over 10 years old or at least 120 cm tall.

Yes, they are enforced.

Aqualand is open from 10:00AM to 6:00 PM

Yes, there is a snack bar.

It serves ice cream. Pizza and toasted sandwiches are available at 12:30-16:00

The bar serves soft drinks, juices, water, filter coffee, and beer, but not hard liquor.

Yes, there is a lifeguard on duty

Beach Sunbeds & Facilities

No, the sunbeds and umbrellas are free of charge for our guests.

You can book them at Reception and they are subject to availability.

The cost depends on the season. For more information please contact Reception.

No, there are no toilet facilities on the beach.

The nearest bathroom is a few meters from the beach next to the main pool.

Yes, there is a beach bar.

It provides soft drinks, beers and a large selection of international and local wines and spirits (selected house brands).

Waterslides

Yes, there are restrictions on the adult slides. Children must be over 10 yrs of age or at least 120 cm of height.

Yes, they are enforced.

Allergies & Special Requirements

You can send an email to allergies@bluelagoongroup.com prior to your arrival.

Upon arrival, you can also inform the Guest Relations and they will provide you with all the necessary information and assist you arrange any special meals during your stay.

Yes, we also have all the necessary knowledge and take all provisions to cater for people with Celiac disease.

You can send an email to allergies@bluelagoongroup.com and also inform Guest Relations upon your arrival.

Yes, we do and please feel free to inform us of your allergy at allergies@bluelagoongroup.com

In all our restaurants guests can find vegetarian options. If you are not sure of a food option, you can ask our restaurant supervisors for more information.

Check in & Check Out

The check-in time is at 15:00 and the check-out time by 11:00.

Late check out are subject to availability and the cost depends on room type and the season. Please contact the Reception two days prior to your departure in order to apply for a late check out and you will get a confirmation one day before check out. Please, keep in mind that it cannot be guaranteed that you will stay in the same room during check out.

At any time during your stay with us. It is always best to inform us in advance.

All hotel facilities can be used until the moment guests check out of the hotel. There is a luggage room where they can leave their bags and they can have a shower at the Gym and at the Courtesy room. No reservation is needed.

For late arrivals, the “Aegean” Main Restaurant serves a light/ late dinner. Otherwise, sandwiches will be available at Reception.

No we do not offer welcome drink upon arrival but you can enjoy our refreshments at the Shake & mix bar until 01:00 (all in until midnight)

The Climate Resilience tax is 15 euros per room per night and is payable upon arrival at Reception.

Requests & Upgrades

Yes, we do offer room upgrades with additional charge and subject to availability.

You can upgrade upon arrival subject to availability and against charge.

All notes and requests are taken into consideration and we do our best to satisfy them, though it always depends on availability. For any requests you can send an email to info@bluelagoonvillage.gr prior to arrival.

Wi-Fi & Hotel application

Yes, we provide Wi-Fi in all areas of the hotel and in the rooms.

The Wi-Fi is free of charge for all guests of the hotel.

The internet speed is 150MB and the signal is good.

There is a code that is the same for everyone and a secret code, which is given to all guests on arrival and is unique for their room. Please ask reception for more information.

Once you are logged into the hotel Wi-Fi, it automatically gives you the option to download the Exclusivi application. As an alternative, you can download it from Play Store and App Store, according to your mobile phone’s software. You can login with the Wi-Fi’s secret code and get into the application’s menu.

Care for Infants & Babies

We automatically provide a baby cot in the room for all reservations with a child under 2 years of age. If you want you can also order a wooden cot, which is upon availability and at an extra charge. It is best to inform us prior to your arrival on your request. Email us to info@bluelagoonvillage.gr

Yes, the hotel can provide you with a sterilizer & bottle warmer station upon availability and with charge. A deposit is required.

Yes, the mini market provides both regular diapers as well as swimmpants with charge.

At the restaurant buffet you can find boiled or steamed vegetable puree. For any other requests please contact our Guest Relations and they will be able to help you. You can also find baby food at the hotel’s mini market.

Restaurants Reservations

An advance reservation is required for all alternative dining venues, except for the Aegean Main Restaurant & the Ocean Restaurant. You can make a reservation after your arrival and not before, as a checked in room number is required.

You can make your reservation online by using the exclusive app or at the Guest Relation desk next to the Main Bar, one floor down from the reception. We recommend you book 2 days in advance. The GR desk is open daily for restaurant reservations from 10:00 – 14:00.

There is a restriction of each restaurant once per week for the themed restaurants.

Yes, you can book in all restaurants.

We do have Room Service and is not included in the All Inclusive. The Room Service menu is available on the Exclusivi Application.

No, this is not possible. There is a room service menu and you can order food room service if you want. Exceptions are made only if a guest is sick or incapable of coming down to the restaurant. In these cases we have to be informed beforehand, as to send food to the room without an extra charge. Please contact the Guest Relations.

Hotel Amenities

Yes, there is an ATM in the main lobby of the hotel.

You can exchange your currency at the Reception.

Yes, there is a mini market in the hotel.

Facilities For the Disabled

We offer a limited number of adapted rooms with adapted bathroom. These are always upon request. Please contact our reservations department at reservations@bluelagoonvillage.gr

The hotel area has access to all facilities except for the beach and pools. Please note that the hotel is built on a slope and therefore has uneven levels of landscape.Also, the entry to the pool is made possible only through steps and ladders.

Low Season & Weather Conditions

During the beginning and the end of the season it could be that some of the facilities are closed due to low occupancy. Nevertheless, their services are offered in other facilities of the hotel.

All facilities are open weather permitted.

Sports & Spa Facilities

The courts can be reserved via the Exclusivi Application or at Reception.

You can collect the equipment at Reception with a deposit.

We have a huge variety of massages and treatments at the spa. Guests can contact the spa reception for more information and our staff will help them find the most suitable treatment. Alternatively, they can make requests through our Exclusivi Application.

The indoor pool is located in the Gym and is operating from 09.00-19.00. Children are only allowed during the “Family hours”: 10:00-18:00.

The sauna and steam room are free of charge and included in the All Inclusive package. No reservation is needed.

Various

No, the hotel does not arrange excursions. Please contact your holiday representative for more information.

Pets are not allowed in the hotel.